We've collected the questions people ask most about XLoveMe on this page. You'll probably find what you're looking for here — and if not, write to us from the bottom of the page.
VIP Membership
How do I buy a VIP membership?
Pick the plan that suits you on the VIP page, hit "Get started", enter your card details. That's it. Your membership opens by itself — no messaging anyone, no sending receipts.
When does my VIP membership go live?
The moment the payment is approved. If you're signed in, refresh the page and you'll see the VIP badge on your account. Even at peak hours it takes 20 seconds at most.
How will you know I'm the one who paid?
The payment provider already matches the transaction to your account. So no, you don't have to explain "I paid at this time under this name" — the system handles it.
Do you offer daily or weekly VIP?
No. The shortest plan is 1 month. Very short memberships create high processing costs and refund risk on the payment side, so we never opened them.
Do you give discounts?
No, prices are fixed. But if you want it cheaper, look at the 3-month, 6-month and 1-year plans — they bring the monthly cost down a lot. Nobody gets a special rate here; everyone pays the same.
How do I cancel?
Go to My account → Membership and press "Turn off auto-renew". Done. You stay VIP until the end of the period you paid for, then quietly go back to a standard account. No need to explain yourself to anyone.
Trust and Payment
How can I trust you?
Don't trust anyone blindly these days — fair enough. So let's put it this way: we don't take the payment, a certified payment provider does. Your card details never reach us. On top of that you get an unconditional refund within the first 48 hours if your total watch time is under 30 minutes.
And here's the thing: if we give you what you came for, you come back, and your friend comes too. That way we don't need ads and both sides win. Ripping someone off once does nothing for us.
What shows up on my card statement?
Not the site name. Only the payment provider's neutral descriptor. Nobody sees what you bought.
Which payment methods do you accept?
Visa, Mastercard, Maestro, Discover and, in selected regions, cryptocurrency. The checkout page lists whatever is available in your country.
Using the Site
Can I request a video?
You can ask, but honestly we can't keep up. There are thousands of members here and everyone has a favourite name or a fantasy. Imagine if everyone put in a request. The upload schedule is set by the creators. Use the search box, categories and tags instead — you'll find it far faster.
Can I use one account on several devices?
Depending on your plan, 2 or 3 devices at the same time. Hand your account out to half the neighbourhood and the membership gets suspended, just so you know.
Why is the site loading slowly?
The site isn't slow — we measure page speed constantly. If it's dragging, you're most likely on a VPN; some VPN servers absolutely tank the connection. Turn it off or try a different server and you'll see the difference immediately.
I forgot my password. Now what?
Hit "Forgot your password?" on the sign-in page and a reset link goes to your registered email. If it doesn't arrive, check your spam folder — it likes to land there.
Support
How do I get support?
Fill in the form on the Contact page or write straight to our support address. Requests are answered in order, VIP members first. Sending five emails about the same thing doesn't move you up the queue, it just makes the queue longer.
One more thing: there's a human on the other side. Be reasonable and we'll be reasonable.
How do I report content?
Use the form on the Report Content page. Every report of copyright infringement, non-consensual imagery or rule-breaking content is reviewed within 48 hours at most. Non-consensual imagery reports go straight to the front of the queue.
One small note
If you spot a problem or find something broken, tell us — we'll fix it. Nobody is born knowing all this; there's no shame in asking.
If you still have a question mark in your head, write to us from the contact page. We answer as soon as we can. Take care.